On your Duo account page, click the Add/Manage Device button under the My Devices section.ĥ. Once you have your passcode, enter it by clicking on Enter a Passcode, then click Log In.Ĥ. Instructions for generating a passcode can be found here, if needed. If you have a new device or if your current device is no longer working, you will need to Generate a Two-Factor passcode online here (be sure to save this or write it down).If you still have access to your previous device, authenticate as you normally would using a push to or passcode from the app.At the Duo prompt asking for a Duo Push or a Passcode: Log in with your NetID/NetPassword, if prompted.ģ. Visit a web browser, then click on Enroll in or Manage Two-Factor Authentication.Ģ. If you get a new mobile device or if you delete/have issues with the Duo Mobile app on your current device, you will need to set it up/reactivate it with your Duo account. Tip: If you reinstall the app, you can view your history.Instructional Video on Managing Devices in Duo Managing Devices in Duo
Important: On some devices, Duo is pre-installed on the device and can't be uninstalled.įor other devices where Duo isn't pre-install and if you've uninstalled the app already, you can wait 40 days for Duo to be automatically disconnected. If you register for Duo again, blocked phone numbers are no longer blocked. Important: If you delete your account, you delete your settings and history. Step 1: Delete your accountĭeleting your Duo account is the only way to completely disconnect it from your phone number or Google Account. Important: If you use Duo with Google Home and want to stop, learn how to unlink an app. Learn how to block others from calling you. If you want to stop getting calls from a specific number, block the phone number.
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